VLESS.io

Terms of Service

Acceptance of Terms

These Terms of Service are an agreement between you and Flexus Systems LLC ("Flexus", "we", "us"), which operates VLESS.io. By creating an account or using the service, you agree to these terms. If you do not agree, please do not use the service.

Who We Are

VLESS.io is operated by Flexus Systems LLC, a New Mexico limited liability company (Entity ID 0008070767), 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA. Email: help@vless.io. Phone: +1 575 205 6537.

Service Description

VLESS.io is a VPN service for private internet access. It uses modern protocols and a network of servers in several countries. Apps are available for Android, Windows, macOS and Linux, with more platforms on the way.

Account Registration and Security

To use our service, you may need to create an account. You agree to:

  • Be responsible for maintaining the confidentiality of your account credentials
  • Keep your account secure and immediately notify us of any unauthorized use
  • Notify us immediately of any breach of security or unauthorized use of your account
  • Provide accurate and complete information when creating your account

Acceptable Use Policy

You agree not to use VLESS.io for any illegal purposes or activities that violate these terms. Prohibited activities include, but are not limited to:

  • Any illegal activity or violation of local, state, national, or international law
  • Transmitting harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable material
  • Unauthorized access to computer systems, networks, or data
  • Sending unsolicited bulk messages (spam) or engaging in phishing activities
  • Distributing malware, viruses, or other malicious software
  • Infringing on intellectual property rights of others

Payment and Billing

You can pay by card, with supported cryptocurrencies, with Telegram Stars, or through in-app purchases on the App Store or, where available, Google Play. Most plans use a prepaid balance: you add funds, and service is charged from your balance at the rates shown in the app. When your balance runs out, service stops until you add funds. New users receive a free trial credit covering 5 days of service on one device, plus 14 more days after confirming their email address. We may change our prices. A new rate for service charged from your balance applies from the date it takes effect; we will show it in the app and tell you in advance. A price change does not affect a subscription period or prepaid term you have already paid for.

App Store and Google Play Subscriptions

Some plans are sold as monthly subscriptions through the App Store or, where available, Google Play. For these subscriptions:

  • The subscription renews automatically every month at the price shown when you subscribe, until you cancel. The price can change as described below.
  • Apple or Google charges your store account when you confirm the purchase and at each renewal. We do not charge your VLESS.io balance for the subscription itself.
  • Your subscription covers the number of devices shown for your plan. Other devices are charged from your VLESS.io balance at the pay-as-you-go rate shown in the app.
  • You can cancel at any time in your App Store or Google Play account settings (on iPhone: Settings, your name, Subscriptions; on Android: Google Play, your profile picture, Payments & subscriptions, Subscriptions). In the VLESS.io app, Manage subscription opens the same page. To avoid the next charge, cancel before the renewal date: at least 24 hours before it on the App Store, and at least 48 hours before it on Google Play, which may charge a renewal up to 48 hours before the new period begins. Uninstalling the app does not cancel a subscription. After you cancel, the service stays active until the end of the period you paid for.
  • Deleting your VLESS.io account does not cancel a store subscription. Cancel it in your store account settings as well.
  • If the price of your subscription changes, Apple or Google will notify you and, where their rules require it, ask for your consent before charging the new price.

Extra Data Packs

You can buy extra data in fixed packs in the app, paid from your VLESS.io balance or, where available, through Google Play or the App Store. For extra data:

  • A pack adds the amount of data shown at purchase to your account, at the price shown before you buy.
  • Extra data does not expire. It is used after your plan's data.
  • Packs bought through Google Play or the App Store are refunded by Google or Apple under the Refund Policy below; if a store refunds a pack, the data it added is removed from your account. Packs paid from your balance follow the rules for purchases made directly with us: our support handles refunds case by case, and where a refund is granted, the pack's remaining data is removed from your account.
  • A data pack is a service that starts as soon as you buy it. If the consumer law of your country gives you a right to withdraw from the purchase (for example, 14 days in the European Union and the United Kingdom), you keep that right: for a pack bought through Google Play or the App Store, use the store's process; for a pack paid from your balance, write to help@vless.io. Where the law allows, if you withdraw after you have started using the pack's data, the refund may be reduced to reflect the data used; for a pack paid from your balance, our support assesses this case by case.

Refund Policy

Purchases made through the App Store or Google Play are refunded by Apple or Google under their own refund policies; use the store's refund process to request one (for Apple: reportaproblem.apple.com; for Google Play: play.google.com, your profile picture, Payments & subscriptions, Budget & order history, then Report a problem on the order). Google Play may refund requests made within 48 hours of purchase; after that, write to help@vless.io: we review these requests case by case, and any refund we grant for a Google Play purchase is made through Google Play. For purchases made directly with us, you can request a refund within 7 days of purchase by writing to help@vless.io; we decide these requests case by case. Nothing in these terms limits refund or withdrawal rights you have under the consumer law of your country.

Termination

You can stop using the service and delete your account at any time in the app. We may suspend or end your access if you break these terms or if the law requires it; where reasonable, we will tell you beforehand and explain why. If you have an App Store or Google Play subscription, cancel it in your store account settings as described above.

Disclaimer of Warranties

We work to keep the service fast and available, but we cannot guarantee that it will always be uninterrupted or error-free. Except as stated in these terms and to the extent the law allows, the service is provided "as is". This does not limit rights you have under consumer law.

Limitation of Liability

To the extent the law allows, Flexus is not liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue or data, arising from your use of the service. We do not exclude or limit any liability that the law does not allow us to exclude or limit.

Changes to Terms

We may update these terms, for example when we change the service or when the law changes. We will post the new version on this page with a new date. If a change materially affects you, we will tell you in the app or by email before it takes effect. If you do not agree, you can stop using the service and cancel any subscription before the change takes effect.

Governing Law

These terms are governed by the laws of the State of New Mexico, USA. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live and, where that law gives you the right, you may bring a claim in the courts of that country. These terms are published in several languages; if a translation differs from the English version, the English version prevails unless the law of your country requires otherwise.

Contact Information

Flexus Systems LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA. Email: help@vless.io. Phone: +1 575 205 6537. You can also reach support through our Telegram bot @vlessiobot.